1.Overview At OACA Life , we strive to provide high-quality products and services. If you are not satisfied with your purchase, you may request a refund under the terms outlined in this policy.
2. Eligibility for Refunds
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Customers may initiate a refund request within 5 days of receiving their order.
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The item must be unused, in its original packaging, and in the same condition as received.
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Proof of purchase (such as an order confirmation or receipt) is required.
3. Non-Refundable Items Certain items are non-refundable, including:
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Digital/downloadable products.
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Gift cards.
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Personalized/custom-made items.
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Items marked as “Final Sale.”
4. Refund Process
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To initiate a refund, contact us at oacalife@gmail.com with your order details and reason for the request.
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Once your request is approved, you will receive instructions on returning the item (if applicable).
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Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
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Refunds will be credited back to the original payment method used for the purchase.
5. Late or Missing Refunds
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If you haven’t received your refund within the expected timeframe, please check your bank account first.
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Then contact your payment provider, as processing times may vary.
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If you have done all of this and still have not received your refund, please contact us at oacalife@gmail.com.
6. Exchanges
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We do not offer direct exchanges. If you wish to replace an item, please request a refund and place a new order.
7. Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Shipping costs are non-refundable.
8. Changes to This Refund Policy We reserve the right to modify this policy at any time. Updates will be posted on this page with the revised effective date.
For any refund-related inquiries, contact us at oacalife@gmail.com.